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Automated Repair Progress Enquiry Line (ARPEL) To enable customers to check on the progress of their set whilst it is in our workshop we have provided a quick and efficient service which is called the Automated Repair Progress Enquiry Line (ARPEL).
Whenever you telephone the enquiry line, providing you do not withhold your telephone number from the BT caller id system and providing your number is not unavailable (your number will only be unavailable if you are calling from a private telephone system, private wires or an older mobile telephone), your telephone number will be automatically matched to your details on our computer database, which lists all the current repairs in our workshop. If you have asked your telephone company to permanently block (withhold) your caller id, then this can be temporarily overridden on a call by call basis, the next time you make a call the caller id will once again be withheld. Just prefix the ARPEL number with 1470 i.e. dial 1470 087 0011 0070. Please ensure that you have already given us your home and, if applicable, your work, mobile and any other numbers from which you may call from (outgoing as well as incoming phone numbers), otherwise ARPEL will not be able to respond to your enquiry. ARPEL automatically plays a series of recorded messages down the phone line. You do not have to say anything and ARPEL cannot hear anything you say. When you telephone the enquiry line ARPEL will answer with "Thank you for calling the Mike Fletcher Electronics repair progress information line". This message will play whilst your telephone number is automatically matched up to the details we have on your set. ARPEL will then give a short introductory explanation about the system. It will then confirm the make and type of your set, together with the number of days we have had your set in the workshop. ARPEL then gives a status report on your set, explaining the current position, for example: "The repairs to your set have now been completed and the set is on soak test. We will be contacting you shortly to arrange its return". If the repair is completed and costed ARPEL will also inform you of the total cost of the repair. We apologise if ARPEL seems a little impersonal, but the time that it saves us results in our staff spending more time at the workbench, resulting in a faster turnaround of repairs. The system also all gives you all the information that you require within two minutes, thus keeping your telephone charges to a minimum. The information is normally updated several times during each working day. ARPEL may occasionally be unable to respond to your call during the short periods that the system is being updated or maintained or during some holiday periods. Should your call be unsuccessful, please try later. The format of the information may differ slightly from time to time. We hope that you will find ARPEL helpful and easy to use. If your set is repaired and you wish to arrange its return, or if you still have a query which ARPEL has not answered then please telephone us on our direct workshop line which is 087 0011 0140. The normal times when we will be available on the telephone to answer any further queries are on Monday 11.00-17.30 hrs, Wednesday 14.00-17.30, Thursday 14.00-19.00 and Saturday 10.00-14.00. Also note that if you have a Mobile Phone we may send you a text message to update you on your repair by using SMS (short message service). This is usually indicated by the envelope symbol appearing on your phone’s display. You may have to go into the menu, select messages, then read messages. Please remember to give us your mobile phone number.
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E mail to: enquiries@mikefletcher.co.uk
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