-
Check to see if the advertisement
carries a full bona-fide postal address, including the postcode.
-
Check the
Royal Mail
database if you wish to check if the address exists, even then it may be
a private address or another business which is completely unrelated to
TV Repairs. If you are not sure of the address,
drive past and see if the repair shop actually exists.
-
Is the repairer an authorised service
agent for any of the major manufacturers?
-
Does the advert carry a proper company
name.
-
If you telephone the company to tell
them that you wish to bring in a repair, are they happy for you to visit
the address given in the advert or do they wish you to go somewhere
completely different.
-
Does the company name, address and
phone number given in the advert match the BT Phone Book listing?
-
Does the company leave you with a
receipt for your set when they take it away?
-
When the repairs are completed and you
pay for the repair, does the company give you a written receipt, using
company stationery, fully detailing the work that has been undertaken?
-
Is the repairer happy to receive
payment by cheque or card or do they insist on cash only?
-
Does the repairer state the period of
the repair guarantee in writing?
-
Does the repairer give you one
estimate, then offers you a second estimate after you decline the first
one, at a reduced rate.
-
Does the engineer who calls make any
attempt to repair, examine or assess the equipment in your home or does
he insist on immediately taking the set away.
