|
|
|
download the latest marketing information
|
Why choose us for your repair?
Our service area We cover the Sutton Coldfield, North Birmingham, Walsall, Tamworth and Lichfield areas of the West Midlands. For more detailed information see our service area page. We service most types of in-home electronic products. We repair most makes of TV, Plasma, LCD, DVD, Video Recorder, Hi-Fi and audio equipment providing any parts required are available and the set is no more than about twelve years old. One exception is repairs to Bang & Olufsen equipment, we suggest you contact East TV who are a B&O authorised service agent. We are an approved Panasonic Digital Service Centre, a Toshiba Approved Service Centre, a Sanyo Approved Service Centre and a Hitachi Approved Service Centre, as well as being service agents/account holders for JVC, Philips, and Technics.
We are appointed service agents for the Panasonic Digital Service Network, and our service engineers have successfully completed training at Panasonic's Training Centre in Bracknell, enabling us to carry out repairs to Panasonic Plasma Screens, LCD Screens and DVD Recorders, as well as CRT Televisions, DVD Players, Home Cinema, Video Recorders etc. If you have a Panasonic, Toshiba, Hitachi or Sanyo audio-visual product which is faulty, in or out of warranty, we will be pleased to assist you, regardless of where you originally purchased your set from. For Plasma TV and LCD TV over 22" that are under warranty we will call out to you home free of charge, providing you live within our service area. Note that the lamps on LCD Projectors are not covered under warranty. Other manufacturers have differing policies regarding the servicing of Plasma & LCD televisions, some still carry out their own in-house repairs, others do not, please telephone or e-mail us with your requirement and we will do our best to oblige wherever possible. If you have an extended warranty we have arrangements with most insurance companies to carry out repairs on their behalf. If you require our services, just give us a call with your warranty cover details to hand.
For larger items such as television sets (over 22") we offer a call out service to your home. Please telephone our local office to request a service call, alternatively, you may email us at service@mikefletcher.co.uk. When contacting us to arrange a repair please ensure that you have the make and model number of the faulty set to hand. These details can normally be found on the rear of the equipment. For smaller items such as small screen and portable televisions, combined TV/VCRs, DVD & video recorders, and audio items we suggest that you bring your repair along to our fully equipped workshop at 10 Bodington Road, Four Oaks, Sutton Coldfield B75 5ET. This enables us to keep our costs to a minimum. Details of our location. An administration charge of £12 (plus VAT) is charged whenever we have found there to be no detectable fault with the set, this charge will be credited to any subsequent repair on the same equipment brought back within four weeks. Important points to note if you are bringing your set into our workshop for repair and/or if we are calling out to your home to carry out a repair:
Important: When contacting us to arrange a repair please ensure that you have the make and model number of the faulty set to hand. These details can normally be found on the rear of the equipment. Our Estimate & Call-Out Policy for Older Technology When we call out
to customer's homes to repair conventional CRT
Televisions, the following free estimate
policy applies: For equipment such as
conventional CRT
Televisions, Video Recorders, DVD Players and Hi-Fi units
brought into our premises
for repair the following free estimate
policy applies: Should you subsequently choose to decline our estimate there will be no charge levied. In some cases where we suspect that the Cathode Ray Tube may be faulty or that a service call will not be fruitful, we reserve the right to charge a small inspection fee. We also make a charge for preparing written reports where has a set has been damaged due to a lightning strike or damage sustained by a set being knocked over or dropped etc. Our Estimate & Call-Out Policy for Newer Technology For DVD Recorders, Computers (inc. Laptops), LCD, Plasma and Projection Televisions the following estimate policy applies: Due to their complex nature finding a fault is often more involved and takes longer, we therefore charge a non-refundable inspection fee, payable in advance. After examining your set we will provide you with an estimated cost of the work required. Should you wish us to proceed with the work we will deduct the inspection fee from the final cost. In some cases the inspection fee may cover the cost of the actual work required, leaving you with nothing further to pay. In order to ensure that scrap equipment is disposed of in an environmentally friendly manner and to keep our inspection fees as low as possible we only return working equipment to a customer's home. Unless you advise us otherwise, unrepaired equipment will normally be recycled by a licensed waste management company at no further cost to the customer. Alternatively the equipment can be made available to be collected from our workshop on request. Please note that with some less common brands we may have difficulty in sourcing spare parts. Whilst we will make every effort to obtain any necessary parts, our inspection fee will still apply, even if we cannot complete a repair due to parts being unavailable. The fee structure is as follows:
Inspection fees include VAT. * We normally request that you bring along these smaller items into our workshop. Additional charges may apply to calls outside our normal service area or for televisions that have a screen size of 50" or over
LCD Televisions - Broken Screens During our working week we frequently receive calls from distressed customers who have had some sort of mishap with their LCD television. Unfortunately few people realise just how delicate an LCD panel is compared to the old tubed televisions.
The picture above on the left shows a smashed LCD panel caused by a child throwing a Nintendo Wii paddle at the set. The one on the right shows a smashed LCD panel caused by a child throwing a toy at the screen. However, folk have damaged LCD sets by falling onto them, elbowing them, throwing ornaments, hitting them with a walking stick, etc. etc. As an LCD panel is not repairable, the complete screen will have to be replaced. In almost every instance this will render the set beyond economical repair as the LCD panel is the most expensive part of the set. By the time you add together the cost of the panel, labour charge and VAT it is usually cheaper to replace the complete set. If you are unlucky to have a mishap with your LCD television we suggest you speak to your insurance company, most household contents policies include accidental damage cover. If your insurer's require a quote this can be provided for an inspection fee. Self Help If you are not sure that you actually have a problem with your equipment, you make care to take a look at these troubleshooting guides before calling us for service. They are produced by Panasonic, but some of the information may apply to other makes. Plasma & LCD TV Troubleshooting If you have purchased a television or a similar piece of equipment from elsewhere, you may have found that installation is not included or is woefully inadequate. Alternatively you may have felt that you could install the set yourself, but have been unsuccessful. We are willing to provide a complete installation service, which includes tuning in the set, construction of the stand or cabinet and the connections of all other peripheral equipment such as VCRs, digital set-top boxes etc. We also fully demonstrate the operation of the equipment to you. Our installation charges start from £40 (inc. VAT). We also offer a complete installation service for Plasma and LCD Flat Panels, including wall mounting. The setting-up of surround sound systems is also a service that we provide. Another up and coming 'must have' feature is iPlayer from the BBC, this is a service that lets you catch up with television and radio programmes from the seven days that you may have missed. Up to now you could only access this service from a PC. However, if you have an integrated freesat television or box you will soon be able to use BBC iPlayer directly. This entails connecting your TV or box to a broadband network connection, which is something that we can install and set-up for you. Please contact us for further details.
Choosing a Reputable TV Repairer Whilst we welcome fair competition we feel that we should make you aware of some the pitfalls that can befall you when choosing someone to repair your TV. This includes our Top Ten Tips on choosing a reputable TV Repairer |
E mail to: enquiries@mikefletcher.co.uk
|
