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Why choose us for your repair?
Our service area We cover the Sutton Coldfield, North Birmingham, Walsall, Tamworth and Lichfield areas of the West Midlands. For more detailed information see our service area page. We service most types of in-home electronic products. We repair most makes of TV, Plasma, LCD, DVD, Video Recorder, Hi-Fi and audio equipment providing any parts required are available and the set is no more than about twelve years old. One exception is repairs to Bang & Olufsen equipment, we suggest you contact East TV who are a B&O authorised service agent. We are an approved Panasonic Digital Service Centre, a Toshiba Approved Service Centre, a Sanyo Approved Service Centre and a Hitachi Approved Service Centre, as well as being service agents/account holders for JVC, Philips, and Technics.
We are appointed service agents for the Panasonic Digital Service Network, and our service engineers have successfully completed training at Panasonic's Training Centre in Bracknell, enabling us to carry out repairs to Panasonic Plasma Screens, LCD Screens and DVD Recorders, as well as CRT Televisions, DVD Players, Home Cinema, Video Recorders etc. If you have a Panasonic, Toshiba, Hitachi or Sanyo audio-visual product which is faulty, in or out of warranty, we will be pleased to assist you, regardless of where you originally purchased your set from. For Plasma TV and LCD TV over 22" that are under warranty we will call out to you home free of charge, providing you live within our service area. Note that the lamps on LCD Projectors are not covered under warranty. Other manufacturers have differing policies regarding the servicing of Plasma & LCD televisions, some still carry out their own in-house repairs, others do not, please telephone or e-mail us with your requirement and we will do our best to oblige wherever possible. If you have an extended warranty we have arrangements with most insurance companies to carry out repairs on their behalf. If you require our services, just give us a call with your warranty cover details to hand.
For larger items such as television sets (over 22") we offer a call out service to your home. Please telephone our local office to request a service call. Alternatively, you may complete the Service Request Form and we will contact you to book a convenient time. For smaller items such as small screen and portable televisions, combined TV/VCRs, DVD & video recorders, and audio items we suggest that you bring your repair along to our fully equipped workshop at 10 Bodington Road, Four Oaks, Sutton Coldfield B75 5ET. This enables us to keep our costs to a minimum. Map showing our location. An administration charge of £12 (plus VAT) is charged whenever we have found there to be no detectable fault with the set, this charge will be credited to any subsequent repair on the same equipment brought back within four weeks. Points to note if you are bringing your set into our workshop:
Important: When contacting us to arrange a repair please ensure that you have the make and model number of the faulty set to hand. These details can normally be found on the rear of the equipment. When we call out
to customer's homes to repair conventional CRT
Televisions, the following free estimate
policy applies: For equipment such as
conventional CRT
Televisions, Video Recorders, DVD Players and Hi-Fi units
brought into our premises
for repair the following free estimate
policy applies: Should you subsequently choose to decline our estimate there will be no charge levied. In some cases where we suspect that the Cathode Ray Tube may be faulty or that a service call will not be fruitful, we reserve the right to charge a small inspection fee. We also make a charge for preparing written reports where has a set has been damaged due to a lightning strike or damage sustained by a set being knocked over or dropped etc. For DVD Recorders, Computers (inc. Laptops), LCD, Plasma and Projection Televisions the following estimate policy applies: Due to their complex nature finding a fault is often more involved and takes longer, we therefore charge a non-refundable inspection fee, payable in advance. After examining your set we will provide you with an estimated cost of the work required. Should you wish us to proceed with the work we will deduct the inspection fee from the final cost. In some cases the inspection fee may well cover the cost of the actual work required, leaving you with nothing further to pay. Please note that with some less common brands we may have difficulty in sourcing spare parts. Whilst we will make every effort to obtain any necessary parts, our inspection fee will still apply, even if we cannot complete a repair due to parts being unavailable. The fee structure is as follows:
Inspection fees include VAT at the current rate of 17.5 %. * We normally request that you bring along these smaller items into our workshop. Payment Methods We accept payment by cash, debit and credit card. We also still accept payment by cheque, but only with a valid cheque guarantee card and only up to the value of the guarantee card and only one cheque per transaction. Self Help If you are not sure that you actually have a problem with your equipment, you make care to take a look at these troubleshooting guides before calling us for service. They are produced by Panasonic, but some of the information may apply to other makes. Plasma & LCD TV Troubleshooting If you have purchased a television or a similar piece of equipment from elsewhere, you may have found that installation is not included or is woefully inadequate. Alternatively you may have felt that you could install the set yourself, but have been unsuccessful. We are willing to provide a complete installation service, which includes tuning in the set, construction of the stand or cabinet and the connections of all other peripheral equipment such as VCRs, digital set-top boxes etc. We also fully demonstrate the operation of the equipment to you. Our installation charges start from £38 (inc. VAT). We also offer a complete installation service for Plasma and LCD Flat Panels, excluding wall mounting, although we may be able to arrange this for you. The setting-up of surround sound systems is also a service that we provide. Please phone us for further details. Choosing a Reputable TV Repairer Whilst we welcome fair competition we feel that we should make you aware of some the pitfalls that can befall you when choosing someone to repair your TV. This includes our Top Ten Tips on choosing a reputable TV Repairer |
E mail to: enquiries@mikefletcher.co.uk
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